Help & FAQS

Return Policy

At Emesco Specialty Foods, we take great pride in the quality of our product. Due to the highly perishable nature of our products, all sales are final and we do not accept returns. If your order arrives damaged, incorrect, or is compromised in transit, please contact us within 24 hours of delivery at info@emescospecialtyfoods.com with your
order number and clear photos of the product and packaging. We will promptly review the issue and, when appropriate, offer a replacement or store credit. To ensure peak quality, all products must be refrigerated immediately upon delivery. We cannot be responsible for orders that are not properly stored after receipt or delayed delivery due to incorrect shipping information provided at checkout. Your satisfaction is extremely important to us. If you have any questions or concerns, our team is always here to help.

Shipping Policy

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.